Melrose Auto Repair

Jack Mannone and the other talented auto mechanics at Certified Automobile Solutions have always give their best efforts performing repair services to my car.

The guys are great. Told me what needed to be done and gave me a great price. Had car ready when they told me it would be.

Had a major electrical problem with my Volkswagen routan, Jacob found the problem and found the correct part ( which was discontinued) without changing out needless parts, highly recommend this shop, way cheaper than any dealerships, thank you

Oil/Filter replacement. Nice job and on-time. Thanks

Very professional, awesome customer service!

We took our car for the first time to Certified Automotive Solutions last week, and we had a great experience. I loved the convenience of the online booking system. Brandon, the technician who worked with us, was friendly, professional, and prompt with his communication. There were a lot of problems happening all at once with the car, and he was able to walk us through every issue, educating us about the system along the way. The end price for the work was great given the complexity of the work, the work was done ahead of our expected timeframe, and we really appreciated the cleaning they did before handing the car back to us - it was such a nice touch. We'll be doing every oil change and service check with Certified Automotive Solutions going forward. I couldn't recommend them more highly!

Once again Jack and his team provided great service in a professional manner. They are very reliable and they truly care about the customers needs. Thanks again Jack

I had one of the best experiences I've had with an automotive shop in a very long time. From the very first phone call with Rita, I felt like I was dealing with people who genuinely care about their customers. She was so kind, patient, and helpful in arranging service for me very quickly. When I arrived, the entire staff continued that same level of care and professionalism. They were incredibly attentive, communicated clearly about what my son's car needed, and made sure everything was taken care of quickly and efficiently. They had his brakes completed within just a couple of hours. It's rare these days to find a shop that is this accommodating, honest, and affordable. You can really feel that this is a business run with pride and strong family values. I am truly grateful for the excellent service and will absolutely be returning! Highly recommend to anyone looking for trustworthy and caring automotive service.

**Note that you won’t find this review on the company’s website because the owner removes all negative reviews … which, in addition to being deliberately deceptive and dishonest, obviously defeats the purpose of reviews.** *03.30.26. If Dovale/ChatGPT is truly sorry about anything, it’s that he got a negative review, and no one has ever been more deserving. I’m truly sorry and it makes me sick that I ever let him lay a hand on my Jeep.* Certified. Automotive. Disaster. Without question, this was the worst experience I’ve ever had as a consumer of any product or service (I’m 58). This saga spanned over 2½ years … it wasn’t an isolated incident, and certainly not an outlier. I made the terrible mistake of trusting Jaime Dovale to do a full body-off overhaul of my 2006 Jeep Wrangler, and I couldn’t have made a worse choice. Dovale said he was capable of doing the job and estimated that it would take 4-5 weeks. The scope of the project modestly increased as we proceeded, but I ultimately didn’t get my Jeep back for 6 months (25 weeks to be exact), and only then after numerous visits to check on the status and requests for completion. When I finally picked up my Jeep, Dovale’s endless drivel and empty promises collided with reality, and reality has prevailed from that day on. I received an absolute mess with which I’ve been dealing ever since … a vehicle so riddled with problems that I had to take it back to Certified Automotive Disasters 15 times in the next 13 months … appalling by any standard. Just think about how insane that is … 15 times, AFTER he did a full overhaul (ultimately, 17 times in 25 months). And I also had to schedule 3 appointments with a local Jeep dealer and 1 appointment with an auto glass shop to fix problems that Dovale was unwilling to acknowledge, incapable of fixing, or both … for a grand total of 21 returns in 26 months to fix virtually everything he and his hack techs touched, and problems remain to this day. Dovale ruined a vehicle that I bought new and had always meticulously maintained … I now have problems that didn’t previously exist (most infuriatingly, water leaks thanks to Dovale’s hack body work, which means my interior gets soaked every time it rains), and he doesn’t have the ability or integrity to fix them. NAPA has a limited 2-year warranty on its parts and labor, but it turned out that much of the hack work that Dovale did on my Jeep wasn’t covered. Yet Dovale falsely claimed, repeatedly, that ALL his work was covered by a 2-year warranty … a complete lie. He finally admitted (via text) that, actually, he has no written warranty, which means no warranty exists. By far, Dovale is the most dishonest businessperson I’ve ever encountered. I complained to NAPA about a rear main seal leak that Dovale failed to fix twice, and that he then denied was even leaking. After the local Jeep dealer confirmed that it was the seal, NAPA paid for me to have it repaired at that dealer … I have the reimbursement check to prove it. Whoever heard of an auto repair shop that is so incompetent that they pay to have the work done at a dealer? I certainly hadn’t, until Certified Automotive Disasters. There isn’t enough space in this review to explain all his careless, sloppy, incompetent mistakes, including many that put my safety at risk … far worse than a bad DIY job. I’ve had exponentially more problems since Dovale ‘fixed’ my Jeep than I did in the previous 15 years combined … body work, clutch, 4WD, wheel balancing, steering/suspension, exhaust/tailpipe, check engine light, alternator, rear main seal, door seals, header seal, windshield, rear wiper, tailgate hinges/alignment, headlight alignment, turn signals, damage to interior, and the list goes on. And on top of the mind-boggling list of problems/mistakes/errors, the stress, inconvenience, and disruption to my life that he caused is incalculable … constant and nonstop. I wouldn’t trust Dovale to properly inflate a tire … but if you don’t value your vehicle, your money, or your time, then Certified Automotive Disasters is the place for you.