Melrose Auto Repair

I have been going to Certified Automotive for 10 plus years and have had a great experience each time! Jamie and the crew are fantastic. Honest, great service, and they get it right the first time.

I recently had my car serviced at Certified Automotive Solutions, 17 Upham Street, Melrose and I couldn't be happier with the service. I have a 2006 Subaru Tribeca and got a high estimate from my dealership to replace two rear hubs and ABS sensors. I searched for a mechanic in my area who worked on Subarus and the reviews for Certified Automotive Solutions were positive so I called them. Brandon was knowledgeable and wonderful to work with and scheduled my Subaru for a free estimate. The owner and ASE Master Technician, Jaime Dovale took the time out of his busy schedule (and they are very busy which is a good sign) to put my car up on a lift and walk me through the repairs that were needed. I really appreciated him taking the time because they usually provide detailed photos with explanation of repairs needed. Jaime explained in detail the issues and also prioritized what repairs should be done first and others that could wait given my budget. My dealership never took the time to show me what needed to be fixed/replaced and why. It turns out that my car only needed one rear hub and sensor replaced, but the front lower ball joints were bad, the master window switch was failing and the radiator and hose had a leak. During the repairs, a few other issues came up but I was not surprised given the year and mileage of my Subaru and in actuality, should have been taken care of by my dealership at 80,000 miles. The team was friendly and professional. They kept me updated throughout the process. Given all the work that was done on my Subaru, I found the pricing reasonable. I highly recommend them to anyone in need of reliable and honest car repairs.

Had oil changed and tires rotated, great service and fair price.... staff is always helpful.

I recently took my car in for brake repairs and a tire alignment, and I couldn’t have asked for a better experience. During the inspection, they discovered a bent part, but they kept me informed every step of the way. They called me regularly to update me on the progress, costs, and what was necessary to fix the issue. The team was incredibly professional and transparent. Overall, they were not only knowledgeable but also genuinely kind and funny people. I highly recommend them for their excellent service and communication!

Professional, fair prices, great service. I went in with an issue on a holiday weekend and they had my car fixed just a few days later ahead of schedule. Very honest about what they thought the issue was, set expectations on timeline and then kept me in the loop while they investigated and repaired it. I will be returning for any new issues my car has! They also showed me the broken parts of my car when I asked and explained how they went together because I showed interest, that wasn't required but was very cool.

Great as always! Uncomplicated scheduling, quick write up and fast pick-up. Services provided at great quality and reasonable prices. Central location, putting it at a walkable distance for large parts of Melrose. Easy for onward travel if dropping the car off.

They kept me informed about what was going wrong with my car. Efficient, professional and great customer service. I highly recommend them.