Melrose Auto Repair

Very professional, awesome customer service!

We took our car for the first time to Certified Automotive Solutions last week, and we had a great experience. I loved the convenience of the online booking system. Brandon, the technician who worked with us, was friendly, professional, and prompt with his communication. There were a lot of problems happening all at once with the car, and he was able to walk us through every issue, educating us about the system along the way. The end price for the work was great given the complexity of the work, the work was done ahead of our expected timeframe, and we really appreciated the cleaning they did before handing the car back to us - it was such a nice touch. We'll be doing every oil change and service check with Certified Automotive Solutions going forward. I couldn't recommend them more highly!

Once again Jack and his team provided great service in a professional manner. They are very reliable and they truly care about the customers needs. Thanks again Jack

I had one of the best experiences I've had with an automotive shop in a very long time. From the very first phone call with Rita, I felt like I was dealing with people who genuinely care about their customers. She was so kind, patient, and helpful in arranging service for me very quickly. When I arrived, the entire staff continued that same level of care and professionalism. They were incredibly attentive, communicated clearly about what my son's car needed, and made sure everything was taken care of quickly and efficiently. They had his brakes completed within just a couple of hours. It's rare these days to find a shop that is this accommodating, honest, and affordable. You can really feel that this is a business run with pride and strong family values. I am truly grateful for the excellent service and will absolutely be returning! Highly recommend to anyone looking for trustworthy and caring automotive service.

I’ve been going to CAS for years and I trust nobody else with my car. It’s a small family shop and they are outstanding.

Ihad a great experience with Certified Automotive. Over the weekend we had an emergency issue with our car and had it towed there by AAA. First thing Monday morning, I received a text outlining the issues along with a clear priority list of what needed attention, which I really appreciated. I called and spoke with Jack and let him know that he could take his time since we had a backup car. To my surprise, Jack called me back before the end of the day to let me know the car was already finished and ready for pickup. This was my first time using Certified Automotive and I am highly impressed with the communication, transparency, and quick turnaround. Jack was professional and very helpful throughout the process. I would absolutely recommend Certified Automotive and will definitely return in the future.

My car hit a snowbank during the blizzard and the door had trouble opening. Certified took us in the next day after the storm, and Jaime was able to quickly fix the door for us at no charge. Most auto places would only quote a full replacement charge for this type of damage; it is rare to find an auto shop willing to take the extra step to save us money. This was a HUGE relief during the aftermath of the 2026 blizzard and I will always pick Certified for my car repairs. Highly, highly, highly recommended!